Frequently Asked Question

There are currently two possible reasons: 

• The response emails are sent to the junk. 

The user can first check the junk/spam folder of their email. In order to prevent the emails going to the junk/spam folder in the future, the user can include support@support.moe.gov.bn into the email whitelist.

• Some email services such as Gmail and Ymail prevent emails from being received.

Gmail will allow future emails to be received if support@support.moe.gov.bn is in the whitelist. The user will need to make a new ticket to receive the email for the ticket ID. However, Ymail currently still prevents from receiving emails even after whitelisting. For now, we advise to use other email service providers such as webmail.gov.bn or outlook to create the support tickets for convenience sake.